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New sim card please

Elaine4
Newbie
Posts: 2
Registered: ‎15-10-2020

New sim card please

Hiya, phone got dropped in lake yesterday whilst fishing, will need new sim card with same number please, how do i order one 


4 REPLIES 4
newagetraveller
Pro
Posts: 690
Thanks: 144
Fixes: 2
Registered: ‎03-08-2012

Re: New sim card please

Butter fingers! Hopefully you caught some fish.

You could try "Call 500 from your Plusnet Mobile (not possible for you) or 0800 079 1133 from any phone." Good luck with that.

Or e- mail mobile-help@plus.net

One of the reps might see your post here too.

I think they do have a presence on Twitface, if you are into that.

Elaine4
Newbie
Posts: 2
Registered: ‎15-10-2020

Re: New sim card please

Thank you and yes, eight carp and a perch lol

MisterW
Superuser
Superuser
Posts: 14,575
Thanks: 5,411
Fixes: 385
Registered: ‎30-07-2007

Re: New sim card please

@Elaine4  i would have thought the sim card is much less likely to have been damaged than the phone, unless it was in the water for a long time.

See here for tips on drying/cleaning it https://www.techwalla.com/articles/does-water-damage-sim-cards

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

newagetraveller
Pro
Posts: 690
Thanks: 144
Fixes: 2
Registered: ‎03-08-2012

Re: New sim card please

I would have thought it much less likely to retrieve the phone from a "lake" without the assistance of a diver!😎

Elaine doesn't expand on whether the phone was fished out (sorry) though.