New sim arrive not active

[#1]

Ordered new sim on thursday recived saturday problem is i do have signal but cant call txt no internet so belive its not active tried call customer service but reject my call ( used old sim to call ) i did tyrn phone off on sim in sim out etc .

[#2]

Any help?

[Marcin welcome to the Forum]

Good morning  Marcin welcome to the Forum

Have you set up your phone to PlusNet see below see APN settings

It is an unlocked phone

https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/

HD

[#4]

phone unlocked i can call no one can call me  dont think its activated yet how can wee speed up it

[#5]

If try to call it say incorrect number but numbers i call are correct

[Marcin]

Hi  Marcin

Im just a member of the Forum not PlusNet staff

I would remove your phone number from the post you have approx 20 mins to do it

Go into Post options edit 

HD

[#7]

ho w can i sort it out i i cant call them ? reject me when call 

[#8]

Try calling  0800 079 1133  it's a freephone number from any phone  you may have to wait longer than normal

HD

[#9]

Thanks for getting in touch @Marcin.

Can you drop me a PM with the below

• Your mobile number or account number
• Your full address and postcode
• Your full name and if you're the account holder?
• Your date of birth
• The last 2 digits of your sort code and the last 2 digits of your account number used to pay the bill each month

[#10]

please chaeck my details

[#11]

Thanks @Marcin.

I've flagged this to the relevant team for investigation but I'm afraid they're not in till Monday.

As soon as I know more I'll come back to you

[#12]

Ok Thanks