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New sim arrive not active

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Dabbler
Posts: 10
Registered: ‎05-07-2020

New sim arrive not active

Ordered new sim on thursday recived saturday problem is i do have signal but cant call txt no internet so belive its not active tried call customer service but reject my call ( used old sim to call ) i did tyrn phone off on sim in sim out etc .

11 REPLIES 11
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Dabbler
Posts: 10
Registered: ‎05-07-2020

Re: New sim arrive not active

Any help?
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Aspiring Pro
Posts: 145
Thanks: 31
Fixes: 2
Registered: ‎21-03-2020

Re: New sim arrive not active

Good morning  Marcin welcome to the Forum

Have you set up your phone to PlusNet see below see APN settings

It is an unlocked phone

 

 

https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/

 

HD

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Dabbler
Posts: 10
Registered: ‎05-07-2020

Re: New sim arrive not active

phone unlocked i can call no one can call me  dont think its activated yet how can wee speed up it

Highlighted
Dabbler
Posts: 10
Registered: ‎05-07-2020

Re: New sim arrive not active

If try to call it say incorrect number but numbers i call are correct
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Aspiring Pro
Posts: 145
Thanks: 31
Fixes: 2
Registered: ‎21-03-2020

Re: New sim arrive not active

Hi  Marcin

Im just a member of the Forum not PlusNet staff

I would remove your phone number from the post you have approx 20 mins to do it

Go into Post options edit 

 

HD

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Dabbler
Posts: 10
Registered: ‎05-07-2020

Re: New sim arrive not active

ho w can i sort it out i i cant call them ? reject me when call 

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Aspiring Pro
Posts: 145
Thanks: 31
Fixes: 2
Registered: ‎21-03-2020

Re: New sim arrive not active

Try calling  0800 079 1133  it's a freephone number from any phone  you may have to wait longer than normal

 

HD

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Plusnet Help Team
Plusnet Help Team
Posts: 8,051
Thanks: 958
Fixes: 391
Registered: ‎01-01-2012

Re: New sim arrive not active

Thanks for getting in touch @Marcin.

Can you drop me a PM with the below

  • Your mobile number or account number
  • Your full address and postcode
  • Your full name and if you're the account holder?
  • Your date of birth
  • The last 2 digits of your sort code and the last 2 digits of your account number used to pay the bill each month
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Dabbler
Posts: 10
Registered: ‎05-07-2020

Re: New sim arrive not active

please chaeck my details

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 8,051
Thanks: 958
Fixes: 391
Registered: ‎01-01-2012

Re: New sim arrive not active

Thanks @Marcin.

I've flagged this to the relevant team for investigation but I'm afraid they're not in till Monday.

As soon as I know more I'll come back to you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Dabbler
Posts: 10
Registered: ‎05-07-2020

Re: New sim arrive not active

Ok Thanks