New monthly data allowance not working
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New monthly data allowance not working
13-07-2019 12:23 PM
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Hi all,
My mum's phone data is not working. She received a message stating that she had almost used up her data for that month but then received a message the next day saying that a new month's allowance had now begun. However, she's still unable to use any data. Could someone please take a look?
There are two mobile contracts on my account. My mum's number ends in 551.
Thanks
Re: New monthly data allowance not working
13-07-2019 3:42 PM
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Sorry to hear this @wivenhoe6.
So we can investigate further can you PM me the following?
- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?
Re: New monthly data allowance not working
13-07-2019 5:26 PM
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Thanks Matthew. I've sent you a PM as requested.
Thanks
Re: New monthly data allowance not working
13-07-2019 6:07 PM
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Re: New monthly data allowance not working
03-08-2019 12:14 AM
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Hi,
I have the same problem, it started July this year with a messages saying that I had used most of my data allowance I contacted customer service who could not help but did say that I could pay an extra £2 to have a bolt on added which would take me to the the reload Data date which I did but the very next day another message again said I had used mt allowance and the my phone was stopped again until the reload day, this is now early August and yet another message to tell me my Data allowance has been reached?
.I have been a customer for more than 5 years and have never gone over my monthly data allowance and use my phone in exactly the same way. I looked back from Jan 2018 till July 2019 and the highest month was August 2018 with 491.96mb used from 1GB. Something is not right so can some one please help sort this out.
Re: New monthly data allowance not working
03-08-2019 4:03 PM
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Hi @Janet2, to be honest if the data is showing as being used on the usage, then it's more than likely correct. Though you might not use your phone any differently, the handset you are using may. It may be worth checking your handset to see if settings such as 'background app refresh' or 'automatic updates' are currently on, as both these may be using your data whilst your not even actually on your handset. Have you changed your handset since this started happening?
With that being said, if you could send me a PM with the following details we can certainly have a check over the account for you:
- The mobile number in question
- Your full name & full address including postcode
- Are you the account holder?
Re: New monthly data allowance not working
04-08-2019 1:27 PM
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see here
https://community.plus.net/t5/Mobile/No-data-in-Spain-again/td-p/1657683/page/2
and here
https://community.plus.net/t5/Mobile/NO-ROAMING-IN-EU-Plusnet-this-IS-a-problem/m-p/1660390#M15070
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Re: New monthly data allowance not working
on 04-08-2019 9:25 PM - last edited on 04-08-2019 10:02 PM by Strat
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Hi LaurenB,
Thanks for your email, my details you asked for are as ; .
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
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