This morning I tried to switch to PlusNet mobile by ordering a sim only package and got as far as putting my details in (including those for the credit check) and paying for the first month. However, the website crashed at that point with a timeout error.
I can see the amount has been taken from my card however, I have no confirmation, no order number and no idea about where my order is. I have contacted support and have been told that it is in a pending state and that they would get someone from ops to contact me. This has not happend. I've also been told to wait a day or two but surely this is not normal and I am concerned.
Can someone investigate this properly and let me know what is going on? I wasn't expecting to hit snags this early in my switch.
