New contract but nothing from Plusnet

[#1]

I have just signed up my other half with plusnet 2 days ago to plusnet mobile. Did this online and took advantage of the fact that we are also plusnet broadband customer for slightly more data/cheaper. The issue is following signing up 2 days ago she has had zero communication. No email or anything. Can someone look into this?

[#2]

Sorry to hear this.

For me to be able to look into this could you PM me her full name and full address please?

[#3]

This is all a bit disappointing. So she has now (finally) had an email from plusnet but it is asking her to mail ( by post, it's like 1985!) copies of passport I. D and utility bill. Its a 30 day rolling contract not the crown jewels we are talking about here.. Why all the scrutiny? When I signed up I had a sim within a few days none of this required.

[#4]

Thanks for getting back to us @Dirkdiggler

I've asked our mobile team to look into this further for you.

Apologies for any inconvenience caused

[#5]

If you could do that and let me know that would be great!

[#6]

No worries, we'll come back to you as soon as we've had a response. 

Adam

[#7]

Hi @Dirkdiggler

We've received a response back to advise that the information we've requested is correct and the only way to get it to us would be via post to the address we've provided.

Sorry for the inconvenience caused. 

[#8]

Thanks. OK just ask them to cancel the order. She can't be bothered with this hassle and time (and neither can I to be honest!) . Please ensure that the first payment is not taken from my credit card details which I provided.

[#9]

Sorry to hear this, I'm afraid we can't take a cancellation request via our community forums.

I'd recommend asking her to contact us on 0800 328 4688.