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New account stuck in Pending so not activating

ctdine
Newbie
Posts: 2
Registered: ‎09-03-2022

New account stuck in Pending so not activating

I have 2 new sims but they are not activating and I can't port my numbers across. Call centre said it would be fixed 0000hrs last night but an still not able to sort the transfer. Does anyone know how long these issues last?

 

Chris

2 REPLIES 2
ctdine
Newbie
Posts: 2
Registered: ‎09-03-2022

Re: New account stuck in Pending so not activating

It is sorted now. activated 2000 last night.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,401
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: New account stuck in Pending so not activating

Hi Chris,

I'm really sorry to see your account was stuck in pending for a lot longer than it should've been.

I'm glad though to see that's sorted now but let me know if there's anything else you'd need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet