Hi Newcastle1234!
I'm really sorry to hear about this!
If you have received a replacement SIM card, these are not sent out automatically activated and we do advise customers to contact us so these can be enabled. When we process the activation of a replacement SIM card, it can take up to 2 hours for that SIM to become live.
If you're still experiencing issues with this, be sure to send me a Private Message and I can take a look into this for you.
- Rebeka
