cancel
Showing results for 
Search instead for 
Did you mean: 

New Sim - Sim Card and Account not activated

FIXED
kharia
Newbie
Posts: 4
Fixes: 2
Registered: 4 weeks ago

New Sim - Sim Card and Account not activated

I used a PAC code to transfer my number over to Plusnet and received a new SIM in the post on Tuesday 20th April.

 

However, the sim is not active - contacted plusnet on the phone and the agent could find no record of the order. I was advised that I would need to work 5 working days while they "looked into the issue" and in the meantime I should wait for an activation email.

 

Already regret switching to plusnet and will be switching out as soon as possible unless this issue gets resolved promptly.

 

When asked if I would get reimbursed for each day that it took to resolve, I was told that it was something that may be "looked into". Absolutely ridiculous given that I have been charged upfront for the first month by plusnet and will continue to be charged by my current provider until the switch completes! 

 

 

2 REPLIES 2
newagetraveller
Pro
Posts: 575
Thanks: 107
Fixes: 1
Registered: ‎03-08-2012

Re: New Sim - Sim Card and Account not activated

Not wanting to be pedantic, but 20th April?

kharia
Newbie
Posts: 4
Fixes: 2
Registered: 4 weeks ago

Re: New Sim - Sim Card and Account not activated

Fix

Correction: Tuesday 13th April