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New SIM, no data

Confucious
Newbie
Posts: 2
Registered: ‎29-08-2020

New SIM, no data

I’ve read all the other posts and they are quite old which is why I’ve started a new thread.

I have an iPhone 8 and have just got a SIM with 10Gb data/month but get no data when I put my SIM in.

I was with Virgin so have removed my Virgin profile.

with the Plusnet SIM in I cannot access the APN but if I put my Virgin SIM back in I can, do I changed to the EE APN but still get no data with my Plusnet SIM.

I have no problem with data if I put my Virgin SIM back in.

without data my SIM is useless. I have asked to port my number across but am wondering if I should ask them not to port my number. Unless this can be resolved I do not want my number ported to a SIM I can’t use.

any ideas?

thanks

2 REPLIES 2
Anonymous
Not applicable

Re: New SIM, no data

Hi  Confucious welcome to the Forum

 

This may help if you have not seen it already scroll down to    "What are the APN setting for my phone"

Make sure  you     Tap Menu, then Save

 

https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/

 

HD

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,675
Thanks: 1,352
Fixes: 456
Registered: ‎01-01-2012

Re: New SIM, no data

Thanks for your post @Confucious

If you're still having issues after going through the above please drop me a PM with your mobile number 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team