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New SIM Not able to send txts and data not working

Bluecat2
Grafter
Posts: 31
Thanks: 10
Registered: ‎02-01-2019

New SIM Not able to send txts and data not working

Just added a other SIM to my existing account, but after 5 days still not able to send any txts and data not working, tried different phone handset but still the same. 

Called Customer services without a huge amount of success, wanted me to send them some examples of it not working!!!!!! So technical could investigate,  

Any suggestions before I "throw" the towel in ? 

1 REPLY 1
Townman
Superuser
Superuser
Posts: 23,296
Thanks: 9,787
Fixes: 162
Registered: ‎22-08-2007

Re: New SIM Not able to send txts and data not working

Is that not working on the temporary (or new) number or not working with a ported number?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.