New Customer - User name and email not recognised
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- New Customer - User name and email not recognised
New Customer - User name and email not recognised
14-08-2019 7:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've seen various posts on how to set up Account initially. I have tried using Account Number and Email and also Mobile with 44 and Email. Neither works unfortunately.
Can anyone advise who to contact to reset or set up initially the My Account. I only received an email with Account No - never one with a link to set up a password.
Many thanks
Re: New Customer - User name and email not recognised
15-08-2019 9:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Moodyk22345, thanks for getting in touch.
I am sorry for the issues you have had with logging into your mobile account. Can you confirm if you have received a welcome email following the activation of your SIM that contains your account username and a link to set up a password?
Regards
Re: New Customer - User name and email not recognised
15-08-2019 10:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I got a mail with my Account Number but it had no mention of setting up a password.
Kind regards,
Kim
Re: New Customer - User name and email not recognised
15-08-2019 1:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @Moodyk22345 can you please confirm if your SIM card has been activated?
Also can you please send us of the screenshot of the email you are referring by sending me a Private Message with the attachment.
Once you have sent me a Private Message, please comment on this thread post so we can assist you further.
Kind regards.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- New Customer - User name and email not recognised