My port finally completed a week ago today, however they were unable to give me a PAC code until Thursday, it was more of the same nonsense...I am just astounded that senior management have not brought in a crisis management team because there are clearly major issues if it is taking this long for so many customers to have their number port completed.
I emailed BBC watchdog but never received a response, might be worth trying as if they receive enough complaints they may do a piece on them.
My port out of Plusnet completes this week, I have already moved my internet.
In my hours of phone calls to Plusnet to try and sort out the shambles there was only one person who I actually felt had a genuine sense that this was unreasonable, well done to that person in the complaints team, shame on every one else in Plusnet.
As I repeatedly said to Plusnet I am relatively fit and active, what if I had been long term unwell or elderly and infirm, Plusnet should be utterly ashamed of themselves for the stress and hassle that they are putting customers through with the endless corporate [-Censored-] that they endlessly spout.
Good Luck to those who are still fighting to get what they have paid for.
