Thanks for getting in touch with us!
I'm really sorry to hear about the inconvenience that this has caused you. We certainly don't want logging into our 'My Account' feature to be frustrating for our customers and we take all feedback very seriously.
I'm afraid we wouldn't be able to make any immediate changes however, I will feed this back to the relevant department for improvement.
If you have any further questions, don't hesitate to get in touch and I'll do my best to help!