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My number has not ported, how can I escalate the problem?

mandyb
Newbie
Posts: 1
Registered: ‎23-08-2018

My number has not ported, how can I escalate the problem?

Hi,

 

Could someone advise? My number should have ported at the latest by midnight yesterday. How can I get Plusnet to resolve this ASAP?

 

Thank you.

1 REPLY
CharlieRobinson
Rising Star
Posts: 58
Thanks: 7
Fixes: 2
Registered: ‎20-07-2017

Re: My number has not ported, how can I escalate the problem?

Hi mandyb,

 

I'm sorry to hear of your porting delay! But not to worry, our Operations Team will have already been notified of any complications and will be working on pushing your number port through.

 

If you'd like to call up and speak with our Customer Service Team on 0800 079 1133, they'll be happy to walk you through our escalations process in detail.  Smiley

 

- Charlie

 

 

 Charlie Robinson
 Plusnet Help Team