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My mobile data is wrong

griff75201
Hooked
Posts: 9
Thanks: 1
Registered: ‎22-09-2020

My mobile data is wrong

For months I have been on a monthly package with 5gb of data allowance but I have just realised I only get 4gb off data. Can someone please look into this and find out why. It looks like you have not updated my account when I changed to the new package

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: My mobile data is wrong

Thanks for your post @griff75201 and welcome to our Community Forums.

Could you drop me a PM with the following details so we can take a look at this for you?

+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
griff75201
Hooked
Posts: 9
Thanks: 1
Registered: ‎22-09-2020

Re: My mobile data is wrong

its ok now Gandalf, I sorted it over the phone Wink

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: My mobile data is wrong

@griff75201 Awesome. Let us know if there’s anything else you’d need help with 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet