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My mobile data is wrong

griff75201
Newbie
Posts: 7
Thanks: 1
Registered: ‎22-09-2020

My mobile data is wrong

For months I have been on a monthly package with 5gb of data allowance but I have just realised I only get 4gb off data. Can someone please look into this and find out why. It looks like you have not updated my account when I changed to the new package

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 21,443
Thanks: 7,297
Fixes: 1,232
Registered: ‎21-04-2017

Re: My mobile data is wrong

Thanks for your post @griff75201 and welcome to our Community Forums.

Could you drop me a PM with the following details so we can take a look at this for you?

+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
griff75201
Newbie
Posts: 7
Thanks: 1
Registered: ‎22-09-2020

Re: My mobile data is wrong

its ok now Gandalf, I sorted it over the phone Wink

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 21,443
Thanks: 7,297
Fixes: 1,232
Registered: ‎21-04-2017

Re: My mobile data is wrong

@griff75201 Awesome. Let us know if there’s anything else you’d need help with 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team