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My mobile app is showing the incorrect data.

NoelMorgan21
Hooked
Posts: 7
Registered: ‎06-07-2019

My mobile app is showing the incorrect data.

My mobile app is showing the incorrect data. 

Mobile app shows 4gb the website site shows 5gb

5gb is correct.

can someone have a look?

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 972
Thanks: 152
Fixes: 38
Registered: ‎09-10-2018

Re: My mobile app is showing the incorrect data.

Hi @NoelMorgan21, thanks for your post.

 

Are you able to confirm whether or not the correct amount is displayed when logging in via the website?

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
NoelMorgan21
Hooked
Posts: 7
Registered: ‎06-07-2019

Re: My mobile app is showing the incorrect data.

Yes the website is correct 5gb
Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,123
Fixes: 665
Registered: ‎21-04-2017

Re: My mobile app is showing the incorrect data.

Thanks for getting back to us @NoelMorgan21 

Could you send me a PM with a screenshot showing the incorrect data you're seeing in the mobile app?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
NoelMorgan21
Hooked
Posts: 7
Registered: ‎06-07-2019

Re: My mobile app is showing the incorrect data.

Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,123
Fixes: 665
Registered: ‎21-04-2017

Re: My mobile app is showing the incorrect data.

Thanks @NoelMorgan21 

Can you PM me your mobile number so I can investigate further?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Runmum78
Hooked
Posts: 6
Registered: ‎20-12-2018

Re: My mobile app is showing the incorrect data.

Mine is the same!. I've just upgraded from 4gb to 7gb but my allowance says I have 4.6gb remaining when I had 3.97gb remaining yesterday! Not sure where my other 2.4gb has gone?
Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,123
Fixes: 665
Registered: ‎21-04-2017

Re: My mobile app is showing the incorrect data.

@Runmum78 Send me a PM with your full name confirming you’re the account holder, your full address and mobile number and I’d be happy to look into this for you. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team