My account hasn’t been closed, despite leaving you

[#1]

I moved to another company, my mobile number was transferred over but I’m still receiving bills.

please close my account.

i don’t have time to waste hours on the phone to people that don’t understand, so a little help would be appreciated.

[#2]

Hi @Stevepageuk2,

I'm really sorry to hear that you've experienced this issue. So that we can take a look into this query with you, please can you send me a private message across including the following information?

- Your Mobile Account Number

- Your Full Name and Home Address (Postcode Included)