'My Account' access is still down for former Life Mobile customers

[#1]

Hi All

As a Life Mobile customer who has now transferred to PlusNet I'm dismayed that 'My Account' access is still unavailable. Customer Service tells me that there is a technical fault which they are working on but have no idea when it will be fixed.

As I have unexpected charges I want to see a bill. Is anyone else experiencing this?

thanks, joe

[#2]

shantijoe

There are no issues with My Account that we're aware of. You can try a few trouble shooting techniques, such as deleting your cache and browsing history or try to open My Account with a different browser. If these don't work, please send me a private message and I can reset your password for you.

Hope that helps!  -Rob

[#3]

Hi @shantijoe, 

Sorry to hear about this, if you drop me a Private Message I can take a look into this for you and see if we can find a solution. 

[#4]

I've just phoned customer services who told me of the on-going fault. Perhaps they're not keeping you in the loop?

joe

[#5 · Accepted solution]

I was given poor customer service info and have now sorted it out myself,

joe