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'My Account' access is still down for former Life Mobile customers

FIXED
shantijoe
Hooked
Posts: 12
Fixes: 1
Registered: 04-03-2014

'My Account' access is still down for former Life Mobile customers

Hi All

As a Life Mobile customer who has now transferred to PlusNet I'm dismayed that 'My Account' access is still unavailable. Customer Service tells me that there is a technical fault which they are working on but have no idea when it will be fixed.

As I have unexpected charges I want to see a bill. Is anyone else experiencing this?

 

thanks, joe

Tags (1)
4 REPLIES
Plusnet Alumni (retired) RobertHenry
Plusnet Alumni (retired)
Posts: 14
Fixes: 2
Registered: 15-12-2016

Re: 'My Account' access is still down for former Life Mobile customers

shantijoe

There are no issues with My Account that we're aware of. You can try a few trouble shooting techniques, such as deleting your cache and browsing history or try to open My Account with a different browser. If these don't work, please send me a private message and I can reset your password for you.

Hope that helps! Smiley  -Rob

 Robert Henry
 Plusnet Help Team
Anonymous
N/A

Re: 'My Account' access is still down for former Life Mobile customers

Hi @shantijoe

Sorry to hear about this, if you drop me a Private Message I can take a look into this for you and see if we can find a solution. 

shantijoe
Hooked
Posts: 12
Fixes: 1
Registered: 04-03-2014

Re: 'My Account' access is still down for former Life Mobile customers

I've just phoned customer services who told me of the on-going fault. Perhaps they're not keeping you in the loop?

joe

shantijoe
Hooked
Posts: 12
Fixes: 1
Registered: 04-03-2014

Re: 'My Account' access is still down for former Life Mobile customers

Fix

I was given poor customer service info and have now sorted it out myself,

joe