Mum has lost all her Mobile phone login details.
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Mum has lost all her Mobile phone login details.
11-02-2022 9:31 PM
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Can anybody help ?
Re: Mum has lost all her Mobile phone login details.
11-02-2022 11:12 PM - edited 11-02-2022 11:13 PM
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@Gavin2 Welcome to the forum.
Go to the account log in page, Enter the phone number and select ‘Forgotten your Password’. https://www.plus.net/my-account/mobile/jsf/pages/Login.xhtml
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Re: Mum has lost all her Mobile phone login details.
12-02-2022 8:41 AM
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Trouble is she can't remember which email is linked with her account. So I'm a bit stuck!
Re: Mum has lost all her Mobile phone login details.
12-02-2022 10:29 AM
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I suspect thar it will need a phone call to see if she can answer any other security details and get it unlocked. I would sit with her and get you added to the account as someone who can also manage it for her. Note that you will not be authorised to make any contractual changes.
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