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Mum has lost all her Mobile phone login details.

Gavin2
Newbie
Posts: 2
Registered: ‎11-02-2022

Mum has lost all her Mobile phone login details.

My Mum needs to access her plusnet pay monthly account but she cannot find any login details or Plusnet Email. All I have is her phone number and account number.
Can anybody help ?
3 REPLIES 3
Baldrick1
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Re: Mum has lost all her Mobile phone login details.

@Gavin2  Welcome to the forum.

Go to the account log in page, Enter the phone number and select ‘Forgotten your Password’.  https://www.plus.net/my-account/mobile/jsf/pages/Login.xhtml

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Gavin2
Newbie
Posts: 2
Registered: ‎11-02-2022

Re: Mum has lost all her Mobile phone login details.

Thanks for reply. But tried that already.
Trouble is she can't remember which email is linked with her account. So I'm a bit stuck!
Baldrick1
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Re: Mum has lost all her Mobile phone login details.

@Gavin2 

I suspect thar it will need a phone call to see if she can answer any other security details and get it unlocked. I would sit with her and get you added to the account as someone who can also manage it for her. Note that you will not be authorised to make any contractual changes.

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