Multiple bolt-on purchases
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- Re: Multiple bolt-on purchases
Multiple bolt-on purchases
01-10-2019 7:03 PM
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Have tried to buy a 250MB bolt-on by SMS today with some difficulty, and have (so far) received three SMS acknowledgements and two purchases showing on my account on the website. How do I make sure I only get charged for one?
Re: Multiple bolt-on purchases
02-10-2019 10:09 AM
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Hey @davidmcn,
Thanks for getting in touch with us.
Apologies for the multiple texts and incorrect info, I can see I previously answered your other thread - could you sent those details across via PM and we'll be able to look into this for you.
Thanks.
Re: Multiple bolt-on purchases
02-10-2019 10:03 PM
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Have sent PM, thanks.
Re: Multiple bolt-on purchases
03-10-2019 1:41 PM
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Thanks @davidmcn,
I've just popped over a PM, give us a nudge on here once you reply so we can pick it up
Thanks.
Re: Multiple bolt-on purchases
03-10-2019 2:05 PM
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Done!
Re: Multiple bolt-on purchases
04-10-2019 9:26 AM
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Re: Multiple bolt-on purchases
04-10-2019 6:01 PM
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I've replied, thanks.
Re: Multiple bolt-on purchases
05-10-2019 10:49 AM
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Just to confirm we've added a credit onto your account to cover the two excess bolt-ons and also a £1.50 that was going to be applied for out of bundle usage (before the bolt on applied). This will show on your next bill.
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