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Multiple bolt-on purchases

davidmcn
Hooked
Posts: 7
Registered: ‎01-10-2019

Multiple bolt-on purchases

Have tried to buy a 250MB bolt-on by SMS today with some difficulty, and have (so far) received three SMS acknowledgements and two purchases showing on my account on the website. How do I make sure I only get charged for one?

7 REPLIES 7
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Multiple bolt-on purchases

Hey @davidmcn,

Thanks for getting in touch with us.

Apologies for the multiple texts and incorrect info, I can see I previously answered your other thread - could you sent those details across via PM and we'll be able to look into this for you.

 

Thanks.

davidmcn
Hooked
Posts: 7
Registered: ‎01-10-2019

Re: Multiple bolt-on purchases

Have sent PM, thanks.

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Multiple bolt-on purchases

Thanks @davidmcn,

I've just popped over a PM, give us a nudge on here once you reply so we can pick it up

 

Thanks.

 

 

davidmcn
Hooked
Posts: 7
Registered: ‎01-10-2019

Re: Multiple bolt-on purchases

Done!

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Multiple bolt-on purchases

Hi @davidmcn

 

I have responded to your PM. 

 

Kind Regards

davidmcn
Hooked
Posts: 7
Registered: ‎01-10-2019

Re: Multiple bolt-on purchases

I've replied, thanks.

JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Multiple bolt-on purchases

@davidmcn,

 

Just to confirm we've added a credit onto your account to cover the two excess bolt-ons and also a £1.50 that was going to be applied for out of bundle usage (before the bolt on applied). This will show on your next bill.