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Moving to Plusnet with pac

Louisedtipper
Dabbler
Posts: 14
Thanks: 2
Registered: ‎09-06-2019

Moving to Plusnet with pac

Hello I ordered a sim deal i paid for the month in advance already obviously yesterday with me keeping the number I have now im abit concerned that I haven’t heard anything i was told yesterday when I ordered it would take a day to sort out or am i just being impatient thank you
6 REPLIES 6
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Moving to Plusnet with pac

Hey @Louisedtipper,

Thanks for getting in touch.

To clarify an email confirming the order is usually sent out once you have signed up, perhaps it could be stuck in your Junk/spam inbox? We would usually expect a number port to complete within 1-2 working days.

 

 

Thanks.

Louisedtipper
Dabbler
Posts: 14
Thanks: 2
Registered: ‎09-06-2019

Re: Moving to Plusnet with pac

Thank you no no email looked in spam been checking my inbox all day
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Moving to Plusnet with pac

Thanks for getting back to us @Louisedtipper.

 

Could you drop me a PM with the following info so I can locate your account and take a look:

 

- Your order ID (if you have it)

- Full name 

- Full address with postcode

 

 

Thanks.

 

 

 

Louisedtipper
Dabbler
Posts: 14
Thanks: 2
Registered: ‎09-06-2019

Re: Moving to Plusnet with pac

I have messaged you @Mads
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Moving to Plusnet with pac

Thanks for that, I have just replied via PM.

 

RobC
Pro
Posts: 1,126
Thanks: 96
Fixes: 3
Registered: ‎03-12-2016

Re: Moving to Plusnet with pac

Took about 5 days for me to receive the email

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