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Moved to EE Now text about my next Bill from Plusnet

grahamn
Rising Star
Posts: 242
Thanks: 21
Fixes: 2
Registered: ‎12-09-2010

Moved to EE Now text about my next Bill from Plusnet

As many have done, I've moved to EE mobile following email notification of plusnet mobile closing. I migrated via a call to CS staff member and all went through this Tuesday including number port. This morning (saturday) Plusnet text me to tell me they'll be billing me on 5th September - and EE said similar in another message earlier this week.

Can someone from PN CS help me out here please as I hadn't bargained on being double-billed. Smiley

 

Many thanks,

Graham.

2 REPLIES 2
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,543
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Moved to EE Now text about my next Bill from Plusnet

Sorry to hear that @grahamn I am going to send you a PM just asking for mobile details to look into it for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
grahamn
Rising Star
Posts: 242
Thanks: 21
Fixes: 2
Registered: ‎12-09-2010

Re: Moved to EE Now text about my next Bill from Plusnet

Many Thanks, Have replied in PM.