Mobile upgraded plan online not completed

[#1]

Cheers Adam.  Have sent a PM and thanks for all your efforts.  Tom

[#2]

I also have this problem, requested change now says 4th October.

[#3]

Hi @w23, thanks for getting in touch.

I am really sorry for the issues you have had with your mobile service. So we can look into this for you, can you please private message:

-Mobile number in question,
-Full name and account name if different from yours,
-Full address including postcode.

Let us know via this post once you've done so.

Regards,

[#4]

Thanks @abails0105 , PM sent.

[#5]

Hi @w23,

Thank you for sending the requested details via PM. I've found your account now and we will just need to run through a few more security questions before we can gain access and look into this for you.

Please can you send me a PM with the 3rd and 4th characters from your first holiday destination, the last two digits of your bank account number and last two digits of your sort code? Please add another comment to this post once you've sent the PM and we'll make sure that this is picked back up for you.

[#6]

Hi @EmilyD , PM sent.

[#7]

Thanks @w23 I have now taken the steps to amend this for you and will send you a PM with further info shortly.

[#8]

Thank you @LaurenB exceptional customer service.