Mobile tariff change

[#1]

Hello - I've got a message on my mobile account that says 'You have a tariff change in progress This takes place on 01 March 2021' - even though I don't have any changes in progress. However I might actually want to change tariffs, but this message is stopping me from doing it! Could someone from Plusnet remove the message please, so I can look at my options for changing tariff - thank you!

[#2 · Accepted solution]

Hi @glb123

Drop me a PM with the following details and I'll be happy to take a look.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

[#3]

Ok I've done that - thank you.