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Mobile tariff change

FIXED
glb123
Hooked
Posts: 8
Thanks: 3
Registered: ‎20-02-2021

Mobile tariff change

Hello - I've got a message on my mobile account that says 'You have a tariff change in progress This takes place on 01 March 2021' - even though I don't have any changes in progress. However I might actually want to change tariffs, but this message is stopping me from doing it! Could someone from Plusnet remove the message please, so I can look at my options for changing tariff - thank you!

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,413
Thanks: 10,068
Fixes: 1,577
Registered: ‎21-04-2017

Re: Mobile tariff change

Fix

Hi @glb123

Drop me a PM with the following details and I'll be happy to take a look.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
glb123
Hooked
Posts: 8
Thanks: 3
Registered: ‎20-02-2021

Re: Mobile tariff change

Ok I've done that - thank you.