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Mobile service live but no sim card

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Newbie
Posts: 1
Registered: 2 weeks ago

Mobile service live but no sim card

Not quite sure where to get help, my old sim card has been cut off my service is now "live" with plusnet but theres no sim card in sight, meaning I have no way to contact them (I live alone don't have a landline) and there online talk is not working...any advice?
1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 812
Thanks: 141
Fixes: 40
Registered: ‎24-04-2017

Re: Mobile service live but no sim card

Hi @Nyasa92 and welcome to the Community Forums.
I'm sincerely sorry to hear that you're still awaiting the new sim card to arrive and are currently without a phone service. If you could please drop me a private message with the below information then I'll happily look into this for you.

In order to pass security on the account can you please confirm over private message your:
-Mobile Number
-Full Name and if you're the account holder
-Full Address
-Last 2 digits of sort code and account number
-Date of birth

I look forwards to hearing from you.

 

 Ben Devine
 Plusnet Help Team