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Mobile service live but no sim card
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Mobile service live but no sim card
13-10-2020 2:25 PM
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Not quite sure where to get help, my old sim card has been cut off my service is now "live" with plusnet but theres no sim card in sight, meaning I have no way to contact them (I live alone don't have a landline) and there online talk is not working...any advice?
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Re: Mobile service live but no sim card
16-10-2020 2:20 PM
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Hi @Nyasa92 and welcome to the Community Forums.
I'm sincerely sorry to hear that you're still awaiting the new sim card to arrive and are currently without a phone service. If you could please drop me a private message with the below information then I'll happily look into this for you.
In order to pass security on the account can you please confirm over private message your:
-Mobile Number
-Full Name and if you're the account holder
-Full Address
-Last 2 digits of sort code and account number
-Date of birth
I look forwards to hearing from you.
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