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Mobile restricted

Posts: 1
Registered: ‎21-09-2022

Mobile restricted

Help please!!

My phone phone has stopped working today I have tried to call customer services via 500 on my phone but it just says outbound calls are restricted. Someone also tried to call me and it didn’t work. I have paid my bill so I don’t understand what has happened. I am going on holiday soon and really need my phone to work. Are any staff members able to check this please.
Posts: 4
Thanks: 2
Registered: ‎13-09-2022

Re: Mobile restricted

I had a similar issue last week. They've sent me a new SIM card, but that's not working either so I'm just going to switch provider. Apparently there were issues with masts in my area (even though I'd travelled around and had the same issue elsewhere).

As you can't call or text at the minute, you'll need to borrow someone else's phone or use a landline to call in and complain. Or you can tweet them.
Community Gaffer
Community Gaffer
Posts: 26,473
Thanks: 10,117
Fixes: 1,586
Registered: ‎21-04-2017

Re: Mobile restricted

Hi Ian,

I'm really sorry for the delay. Do you still need help? If so could you drop me a private message with your mobile number and full name? You might need to post back twice more first before you'll be able to.

Also I hope you have a good holiday away. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi