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Mobile plan upgrade query

colbrad
Rising Star
Posts: 80
Thanks: 10
Registered: ‎17-12-2009

Mobile plan upgrade query

I'd like to upgrade my Mobile plan to one advertised on the Plusnet website.

£8 per month for 20GB data
Rolling 30 day contract
Unlimited texts
Unlimited minutes

However when I'm logged it confirms my broadband account but doesn't acknowledge that I'm already a Plusnet Mobile customer and is asking to transfer me into the Plusnet network from another provider. Is this correct, are current Plusnet Mobile customers eligible for the Yorkshire Day offer?

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Mobile plan upgrade query

I can arrange that for you. I've private messaged you about something else you've messaged me about so when you get back to me, I'll change your plan to the above offer Smiley 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
colbrad
Rising Star
Posts: 80
Thanks: 10
Registered: ‎17-12-2009

Re: Mobile plan upgrade query

I've just replied to your message, thanks.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Mobile plan upgrade query

I've PM'd you back Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet