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Mobile plan change confirmation with previous plan details

davidmcn
Hooked
Posts: 7
Registered: ‎01-10-2019

Mobile plan change confirmation with previous plan details

Have today requested change to my mobile plan, but the confirmation email reads:

"We're working away on your move to the 0317 1M PN DOUB DATA SIMO 2GB £7.50 plan. This will start from 10-03-2017."

(i.e. my previous tariff and its start date).

Is this just a glitch in the confirmation email or does it suggest the change in the plan hasn't been processed properly?

5 REPLIES 5
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Mobile plan change confirmation with previous plan details

Hey @davidmcn,

Thanks for reaching out to us.

Sorry for the conflicting info there, we can double-check that if you like? Please drop me a PM with the following info:

 

- Your full name and confirmation you are the account holder

- Your full address with postcode

- Your Plusnet mobile number

 

Once you've sent that PM over please give us a nudge on the this thread so we can pick it up.

 

Thanks.

davidmcn
Hooked
Posts: 7
Registered: ‎01-10-2019

Re: Mobile plan change confirmation with previous plan details

Have sent PM, thanks.

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Mobile plan change confirmation with previous plan details

No worries.

 

We'll pick the PM up shortly.

 

Thanks.

davidmcn
Hooked
Posts: 7
Registered: ‎01-10-2019

Re: Mobile plan change confirmation with previous plan details

Has anyone looked at this yet? Tariff change was (I think) meant to take effect today, but on my account it now says there's one due to happen on 10 November, and it's still not clear whether it's the correct tariff being changed to.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,252
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: Mobile plan change confirmation with previous plan details

Thanks for getting back to us @davidmcn 

Apologies if you've not had a reply to the latest PM you've sent one of my colleagues on the 4th October. I've reprocessed the tariff change for you now. As it'll go through on your next refresh date, I've added a bolt on to your account to cover the extra data between your old package and new package. I've also added a credit to discount this bolt on to £0.

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team