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Mobile phone answer machine switched off but still getting messages left

janetgroome
Newbie
Posts: 3
Registered: ‎20-08-2021

Mobile phone answer machine switched off but still getting messages left

My mobile phone answer machine switched off but still getting messages left by marketing company, how can I stop this?  Advice would be appreciated.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Mobile phone answer machine switched off but still getting messages left

Hi @janetgroome thanks for your post and apologies for the delayed response.

I'm sorry to see you're receiving voicemails even with the service switched off. So we can make sure it's turned off at our side, could you private message me the following info to pass our data protection checks?

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet