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Mobile handset order no tracking number

Dancf45
Hooked
Posts: 5
Registered: ‎30-10-2017

Mobile handset order no tracking number

‎30-10-2017 10:15 PM

I upgraded to a handset on Sunday that is due to be delivered tomorrow. I haven't received a confirmation email or a tracking number yet. There is nowhere on my account to view or check the status on orders can someone help?
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RebekaPreston
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Mobile handset order no tracking number

‎31-10-2017 11:48 AM

Hi Dancf45!

Thanks for getting in touch with us!

We wouldn't process a handset order over the weekend. If you requested this on Sunday, this order would have been sent across yesterday (Monday 30/10/17), and confirmed with our delivery service (DPD) today (Tuesday 31/10/17). As soon as this has been submitted and picked up by DPD, you'll receive an email and text to advise you of the delivery/tracking information. 

If you've yet to recieve any correspondence regarding your handset upgrade, I would advise to give our Sales Team a call on 500 free from your handset, or 0800 079 1133, and they'll certainly take a look into this for you.  

- Rebeka 

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