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Mobile customer - eligible for new broadband offers?

FIXED
Sam87
Newbie
Posts: 2
Registered: 28-12-2016

Mobile customer - eligible for new broadband offers?

Hello,


I’m looking to joining Plusnet Mobile shortly, and then joining Plusnet Broadband & Phone in August when my current minimum term expires with BT.


Would being a mobile member affect my eligibility for broadband discounts/cashback which may be offered around that time? Or is the accounting system different for each, so I would be classed as a new broadband customer?


Many thanks,
Sam

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 56
Thanks: 16
Fixes: 6
Registered: 16-12-2016

Re: Mobile customer - eligible for new broadband offers?

Fix

Hello Sam! Great to hear you're going to start with us. Smiley

Your Broadband account will be separate to any Mobile accounts you hold. Our Mates Rates bonuses can be applied to your Mobile tariff with us once you have an active Broadband account and contact the Mobile team again. So, after your Broadband account is set-up, just get in touch with your Broadband username and we'll get that sorted for you! Smiley

Let me know if there's anything else I can clarify for you about your Mobile service. Smiley

Season's greetings! -Marc

 Marc Johnson
 Plusnet Help Team
Sam87
Newbie
Posts: 2
Registered: 28-12-2016

Re: Mobile customer - eligible for new broadband offers?

Good to know, thanks for the clarification Marc!

 

Many thanks,
Sam