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Mobile coverage

Posts: 1
Registered: ‎09-11-2021

Mobile coverage

Just moved home and can't get a mobile signal in the house. I have to go out on to the street to get a signal. Thought it might be a problem with EE but my partner has a direct contract with EE and the signal inside and outside the house is strong. Any suggestions or do I move provider?

Posts: 252
Thanks: 108
Fixes: 15
Registered: ‎20-04-2016

Re: Mobile coverage

If you are saying your partners phone gets coverage on EE but you don't on PlusNet - this is probably because PlusNet do not offer the 800MHz band that EE do.

It's likely that your partners phone is connecting using the 800MHz band and your phone can't - hence the difference in coverage.

I would suggest Wifi calling as a workaround, but that isn't available on PlusNet mobile either.