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Mobile bill just increased without notice

georgepop
Hooked
Posts: 6
Registered: ‎25-02-2018

Mobile bill just increased without notice

Hello,

I have a basic £6 (inc VAT) plan and this month I'm being charged £7.16 (inc VAT). I've checked the statement and I can see a 0.97 p was added to my line with the same description and details as the original plan.
While the amount is not an issue I don't understand what this is and why was it added to my bill.
Can someone please advise?
Thank you,
George
5 REPLIES
Moderator
Moderator
Posts: 27,195
Thanks: 1,843
Fixes: 158
Registered: ‎14-04-2007

Re: Mobile bill just increased without notice

Moderator's note:

Topic moved from Accounts / Billing to Mobile.

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

OliGaffney
Aspiring Pro
Posts: 142
Thanks: 21
Fixes: 7
Registered: ‎27-09-2017

Re: Mobile bill just increased without notice

Hi @georgepop!

 

I'm sure there's something on the bill to explain this, I'll just need to have this loaded up and take a look.

Please send any of us a private message so we can complete security and take a look!

 

Thanks

-Oli

 Oli Gaffney
 Plusnet Help Team
georgepop
Hooked
Posts: 6
Registered: ‎25-02-2018

Re: Mobile bill just increased without notice

Hi,
How can I send a private message?
George
JayG
Pro
Posts: 1,028
Thanks: 95
Fixes: 3
Registered: ‎30-10-2011

Re: Mobile bill just increased without notice

Click on the pink 'OliGaffney' to the left of the page before your last post and select 'send private message.'

georgepop
Hooked
Posts: 6
Registered: ‎25-02-2018

Re: Mobile bill just increased without notice

Thank you Jay