Mobile bad customer service

[#1]

I keep being told my order is pending its for a mobile sim card.

Nobody seems to know anything when I call the customer services team. What a terrible start to a new customer relationship?

So where do I go from here?

[#2]

Hi there, sorry to see this. I'd like to make sure that we're doing all we can to help out so please feel free to send us a DM with your username. - Adam