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Mobile app for Plusnet

panglos
Newbie
Posts: 2
Registered: ‎31-10-2018

Mobile app for Plusnet

Worked quite well until the latest update.  Now just times out when trying to log in.

Moto G4+ running Android 7.0

Tried reinstalling, no joy.  Cannot go back to previous working version.

Any ideas?

4 REPLIES 4
Andyroo
Dabbler
Posts: 24
Thanks: 4
Fixes: 3
Registered: ‎18-02-2018

Re: Mobile app for Plusnet (Not Working)

Same here.

Tried the app several times during the last 15 minutes and get:

"Sorry, there has been a problem. Please try again.

(Error: Timeout error} null"

It asked me to re-input login details after first try which I've done but it still fails.

Tried over mobile and home wi-fi, it's the same on both.

As above, notice it was updated 2 days ago, this is the first time I've tried it since.

Nokia 8 on Android 8.1 stock.

Cheers Andy

pkw
Aspiring Pro
Posts: 222
Thanks: 40
Fixes: 1
Registered: ‎14-04-2017

Re: Mobile app for Plusnet (Not Working)

Check out my topic here:

 

https://community.plus.net/t5/Mobile/Mobile-app-issues/td-p/1582807

 

I think we need to start sending emails to the development team: plusnet.mobile.app@plus.net

panglos
Newbie
Posts: 2
Registered: ‎31-10-2018

Re: Mobile app for Plusnet (Not Working)

Tried away from home and it worked using mobile data.  Let's see what happens back at base later.

Andyroo
Dabbler
Posts: 24
Thanks: 4
Fixes: 3
Registered: ‎18-02-2018

Re: Mobile app for Plusnet (Not Working)

Yep, I managed to connect again when I tried again around 1PM on mobile data. It logged me in again by sending me an activation code. Seems very slow to login on mobile data (tested download circa 25 Mbps) but is as fast as it has ever been on Wi-Fi.