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Mobile account suddenly doesn’t exist

1b54cqo
Newbie
Posts: 2
Thanks: 1
Registered: ‎31-03-2022

Mobile account suddenly doesn’t exist

For some reason today I can’t make calls or send texts and according to the plusnet app I’m no longer with them , no idea what’s happened
2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Mobile account suddenly doesn’t exist

Hi there,

I'm really sorry to see your mobile's stopped working.

I see the issue but I'd need to go through our security checks with you first.

Could you private message me your full name and mobile number to start with?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
1b54cqo
Newbie
Posts: 2
Thanks: 1
Registered: ‎31-03-2022

Re: Mobile account suddenly doesn’t exist

Hi there , I’ve private messaged you,
Thanks, Simon.