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Mobile Voicemail Update

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Community Gaffer
Community Gaffer
Posts: 3,294
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Registered: ‎29-09-2011

Mobile Voicemail Update

From 26th November 2019 we’ll be moving to a brand new Voicemail platform for Plusnet Mobile that provides both more security and features.

 

Whether you currently use voicemail for Plusnet Mobile, or if you’re a new user you’ll need to:

 

  • Set a new PIN code between 5 and 8 digits (Already use voicemail? Your current 4 digit PIN code won’t work, so you’ll now need to change this).

 

  • Record a new personalised welcome message (If you’ve had a welcome message set before you’ll need to re-record this).

 

How do I check my voicemail and is there a charge for checking it?

To check your messages just call 555 from your mobile, or dial your mobile number.

  1. Wait for the call to go through to your voicemail. If it’s the first time you’ve called your voicemail you’ll:
    • Hear a default welcome message. You’ll be asked to record a new personal greeting. You can then switch this to a generic greeting if you want to.
    • Be asked to set a new PIN (between 5 and 8 digits). If you’ve used voicemail before your old 4 digit PIN will no longer work.
  1. If you’ve used your voicemail before just press 555 from your mobile, or dial your mobile number. To access your voicemail messages remotely you’ll be asked to enter your 5-8 digit PIN).

Calling your voicemail from your mobile won't cost anything extra because it's included in your plan. But if you've used all the minutes in your plan, it'll cost 40p a minute.

 

 

How many voicemail messages can I save?

From 26th November 2019 our mobile voicemail service will be moved to a new, more secure platform. Our improved service will let you save a maximum of 30 voicemail messages.

If you already have voicemail messages saved (i.e. from before November 2019) the messages will be moved to the new platform.

 

How can I change my voicemail delay?

It's easy to change how long you'd like calls to your mobile to last before they go to voicemail. You can set it in 5 second increments up to 30 seconds, just by dialling the number below.

**61*+447870020555*11*30#

If you'd like the delay to be shorter, just replace the 30 at the end with 25, 20, 15, 10 or 5.

 

 Jono H
 Plusnet Community Manager
9 REPLIES 9
Moderator
Moderator
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Re: Mobile Voicemail Update

will we also have the ability to turn voicemail on and off without contacting customer services?
Customer / Moderator
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Community Gaffer
Community Gaffer
Posts: 3,294
Thanks: 5,492
Fixes: 108
Registered: ‎29-09-2011

Re: Mobile Voicemail Update

Sadly not,

 Jono H
 Plusnet Community Manager
glocal
Grafter
Posts: 103
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Registered: ‎11-09-2007

Re: Mobile Voicemail Update

In addition to the greeting message, we could say our name which then other PN subscribers would hear in voicemail messages we left for them. So, instead of something like 'You have a new message from 07123456789', they would hear 'You have a new message from John' ('John' in John's voice). I can't find the option to set that in the new system.

minkishah
Newbie
Posts: 3
Registered: a week ago

Re: Mobile Voicemail Update

I understand the current 4 digit pin code needs to be changes, however how I do change it to 8 digits. When I try to access the voicemail, I just get asked for a pin code

Plusnet Help Team
Plusnet Help Team
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Registered: ‎06-08-2018

Re: Mobile Voicemail Update

Hi there @minkishah,

 

Thanks for reaching out to us here.

 

Have you tried entering the current pin and seeing if the service then promotes you to change your pin code?

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


minkishah
Newbie
Posts: 3
Registered: a week ago

Re: Mobile Voicemail Update

Yes, I have tried to enter the current pin but keep on getting told it is incorrect. There is no way to change it as after certain number of incorrect entires, the phone cuts off.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎23-01-2018

Re: Mobile Voicemail Update

Hi @minkishah

 

We're sorry to hear you are still experiencing difficulty. 

 

Please contact our dedicated mobile team on: 0800 079 1133 from any phone.

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
minkishah
Newbie
Posts: 3
Registered: a week ago

Re: Mobile Voicemail Update

Hi Ollie

 

I have spoken to your mobile team with little success. I just want the pin to be reset but some team members tell me it cannot be done and some say it will take up to 5 working days. I have no idea who is correct so I thought I would try the forum.

 

Is it not possible for Plusnet to reset my pin?

Plusnet Help Team
Plusnet Help Team
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Registered: ‎11-01-2018

Re: Mobile Voicemail Update

 

Hi @minkishah

 

We can't reset it directly - we would need to raise a manual request to our mobile team who would then investigate accordingly - bear in mind however, that this is the same team that you can contact directly on 0800 079 1133. We wouldn't be able to expedite the process of changing your voicemail PIN or provide any additional information relating to the process of doing so - we'd just be passing your information across as a courtesy.

 

If you'd like us to do this, please provide your full name, full address and mobile number via a PM and we'll go from there - alternatively, our mobile team are available now on 0800 079 1133.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team