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Mobile Roaming in the Carribean

Ian_S
Newbie
Posts: 3
Registered: ‎12-07-2016

Mobile Roaming in the Carribean

I am currently in Grenada in the Carribean and am unable to connect to any mobile network provider. I have tried to connect both automatically and manually, but without success. My wife, also a plusnet mobile customer, has the same problem.  I discussed this with one of your support people using the Chat facilty, and they said that a roaming agreement is in place with Digicel, so it must be a network problem,  but I don't believe this to be correct. I have spoken to Digicel, and they have assured me that their network is fine. I have also talked to other visitors in our hotel, who are Not EE/plusnet users, and they have been able to connect perfectly well. I am therefore sure that the difficulty lies with Plusnet's roaming . After 4 days with no mobile connection this is becoming amajor concern.

Thanks in anticipation 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 255
Thanks: 39
Fixes: 23
Registered: ‎02-05-2017

Re: Mobile Roaming in the Carribean

Hi Ian_S, thanks for getting in touch.

 

I am really sorry for the issues you've been having trying to connect to a network provider in the Caribbean. Unfortunately we are unable to guarantee service availability overseas as we don't have full control of the signal strength, functionality with the masts and local network in that particular area. However here are some troubleshooting steps you can try:

 

> Re-booting your handset

  • Turn the handset off
  • Remove the SIM card
  • Leave it for a couple of minutes
  • Replace the SIM card
  • Turn the handset on

This will refresh the signal and attempt to re-establish a connection with the local network.

 

> Manually connecting to a network We do advise that you may need to manually search for a local network and attempt to connect this way. All handsets vary dependent on their make and model however, a general search on an Android handset would be:

  • From the home screen, tap and drag the Notifications bar downwards.
  • Tap the Settings icon.
  • Scroll to and tap More networks.
  • Tap Mobile networks.
  • Tap Network operators. If prompted tap OK.
  • Tap the required network.

> Trying the SIM in another handset

If possible, try using a friend/family members handset that is unlocked to all networks to see if the SIM has any network connectivity in an entirely different device.

 

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team