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Mobile Number Porting - not happening

FIXED
Usky
Dabbler
Posts: 11
Thanks: 3
Fixes: 1
Registered: ‎20-02-2019

Mobile Number Porting - not happening

I submitted a Port request on Sunday 17 February at 13:45 the request was confirmed at 13:52

I'd heard nothing from Plusnet so rang 500 from my mobile on Tuesday 19 February and was told my number change would be complete by 18:00 that day.

It is now 07:00 on Wednesday 20 February I still have nothing from Plusnet and my old mobile number has still not been ported. Why is there such a delay?

Frustrated in Monmouthshire

Tags (1)
2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 767
Thanks: 109
Fixes: 30
Registered: ‎09-10-2018

Re: Mobile Number Porting - not happening

Hi @Usky, thanks for your post.

 

So that I can investigate for you, can you please PM me the mobile number, your full address including postcode and the last 2 digits of the sort code and account number used to pay the bills?

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Usky
Dabbler
Posts: 11
Thanks: 3
Fixes: 1
Registered: ‎20-02-2019

Re: Mobile Number Porting - not happening

Fix

Hi OskarPapa thanks for the reply and apologies for not answering sooner.

 

I spoke to Gemma on the helpdesk this morning and star that she is, she's sorted things out for me. Consequently it looks like things are happening even as I type! I don't expect any issues/problems from this point, so will mark this thread as resolved. Smiley