Mobile Number Porting - not happening

[#1]

I submitted a Port request on Sunday 17 February at 13:45 the request was confirmed at 13:52

I'd heard nothing from Plusnet so rang 500 from my mobile on Tuesday 19 February and was told my number change would be complete by 18:00 that day.

It is now 07:00 on Wednesday 20 February I still have nothing from Plusnet and my old mobile number has still not been ported. Why is there such a delay?

Frustrated in Monmouthshire

[#2]

Hi @Usky, thanks for your post.

So that I can investigate for you, can you please PM me the mobile number, your full address including postcode and the last 2 digits of the sort code and account number used to pay the bills?

[#3 · Accepted solution]

Hi OskarPapa thanks for the reply and apologies for not answering sooner.

I spoke to Gemma on the helpdesk this morning and star that she is, she's sorted things out for me. Consequently it looks like things are happening even as I type! I don't expect any issues/problems from this point, so will mark this thread as resolved.