Mobile - My Account feedback
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Mobile - My Account feedback
22-12-2016 2:46 PM
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Hi guys
Hope everyone's nearly ready for Christmas!
I wanted to gather a bit of feedback on the new Mobile My Account section. Obviously as part of the launch we've revamped the logged in area & I wanted to get a sense from Mobile customers what your thoughts are? Anything that we're missing? Anything that's not easier now? All feedback welcome!
Cheers!
Re: Mobile - My Account feedback
22-12-2016 4:26 PM
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Not a major issue but would it be possible to have the time a call was initiated listed?
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Mobile - My Account feedback
23-12-2016 7:59 PM
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Re: Mobile - My Account feedback
23-12-2016 9:11 PM - edited 23-12-2016 9:12 PM
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Yep. Most other call listings I seen have the time the call was made shown.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Mobile - My Account feedback
29-12-2016 11:27 AM
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I'll chip in
Would it be possible to add the mobile number somewhere so it can be seen easily?
When I'm on my mobile and need to give my new mobile number out, I would quickly log into my account and read it off there. I'm sure there are probably other good reasons for displaying the mobile number in the account area.
Usage Allowance
02-01-2017 3:56 PM
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Can plusnet please add the usage allowance as a timestamp of text, call & data and also please can you add sort by (text only, call only, data only) Thanks
Re: Usage Allowance
03-01-2017 11:07 AM - edited 03-01-2017 11:07 AM
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Great idea goldenfibre and I would like to add the possibility of an Android and iOS Apps for keeping an eye on usage.
I know we can’t have everything but it would be nice.
Re: Usage Allowance
03-01-2017 11:18 AM
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Hi ChrisAtBristol,
Thanks for getting in touch. We're working on creating an app and it is in the pipeline, however we don't have a release date as of yet. We'll be sure to let you know when it's all system's go! In the meantime, you can pop over to www.plus.net and click on the 'My Account' tab to view your usage. Alternatively, you can contact us and we can give you that information.
Hope this helps!
- Rebeka
Re: Usage Allowance
04-01-2017 2:18 PM
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Plusnet staff have been great so far, so thank you.
I had a question: I understand there can be a difference in terms of the data speed between networks, but in terms of the telephone calls signal and quality is there be a frequent difference between Plusnet and it's 'parent' network provider EE?
Re: Usage Allowance
04-01-2017 2:21 PM
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None whatsoever, I'm pretty sure that regardless of the carrier, any piggyback service would be exactly the same. It's only the data download speed that can vary.
Re: Mobile - My Account feedback
04-01-2017 5:32 PM
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-- Could you show the value of the 'smart cap' - I used to be able to see this with LifeMobile but it seems to have disappeared on the Plusnet site.
-- Could it be possible to buy 'bolt-ons' via the website (and maybe the App when it appears).
Re: Mobile - My Account feedback
04-01-2017 6:02 PM
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Following on from the above I'd like the ability to change the smart cap myself via my account with the option of setting it to zero.
Re: Mobile - My Account feedback
05-01-2017 6:06 PM
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Definitely need mobile number to be displayed somewhere!
Also as I have multiple SIMs I would appreciate being able to log in ONCE and then be able to access all my mobile accounts in one place.
Finally, to continue the single login theme, any chance we'll be able to login with ONE account that covers broadband, home phone AND mobile? Just seems to be awkward having mobile held separately from the other two.
Thanks in advance for your consideration of these requests
Re: Mobile - My Account feedback
06-01-2017 7:57 PM
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would definely like a timestamp on usage history of when calls and texts were made etc... plusnet is the only provider that i've been with that doesn't have that ,
Will it be happening anytime soon
Thanks
Re: Mobile - My Account feedback
06-01-2017 8:07 PM
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Got the 'Your latest bill is now available on My Account' email today; 3 of them. No way of telling which is which as there is no account number or mobile number (or part thereof) on the emails. Someone needs to be looking at the customer journey in a bit more detail!
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