Mobile Direct Debit Payment Not Taken

[#1]

Just wondering what's happening really, usually payment is taken on the day my bill info text says, which was 1st of February, but it's still not been taken, any idea what has happened?

I realise payments aren't taken at weekends but it's Tuesday now, and it's never been this late before, is something wrong somewhere? 

Thanks.

[#2]

Hi @TheWeeBear,

I'm sorry to hear that this month's payment looks to not have been taken. I've had a look into this now. My response contains account specific information so I've added this as a ticket on the account which you can view here.

[#3]

Thanks for your prompt attention EmilyD, it's regarding my mobile account though, not the broadband which is fine.

Kind Regards, David. 

[#4]

Sorry for any confusion! 

Just so I can pass account security with you could you drop me a private message confirming the account holder name and address for the mobile account please?

Adam 

[#5]

I PM'd you thanks Adam. 

[#6]

Cheers, I've just replied back to you. 

[#7]

Details given Adam.

[#8]

Cheers, I've just replied back again. 

[#9]

I joined in December my first payment was due 1st February and this post made me check and mines not been taken either! No wonder my phone won’t make or receive calls today

[#10]

Hi there Runmum78,

Can you send me a private message with your mobile number so I can check on this for you too?

Adam 

[#11]

Still nothing happening Adam, bank says Plusnet haven't requested February's payment at all so far.

Can I pay what I owe by card?

I asked for my PAC code yesterday as I'm transferring to 3, but still want to pay Plusnet what I owe. 

[#12]

Hello @TheWeeBear

After your mobile number has been transferred across to your new supplier. On your next refresh date, an invoice will be produced to calculate the final outstanding balance.

This will be taken out via direct debit. Alternatively, after this invoice has been produced, you can arrange the final payment by speaking with our Mobile Support team.

Many thanks.

[#13]

Thanks Dumbledore, good to know, I hope Plusnet remember to request it this time. 

[#14]

No problem. We're aware of a delay with collecting payments for a very small number of mobile customers and we're working to sort this out as soon as we can.