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Mobile Direct Debit Payment Not Taken

TheWeeBear
Grafter
Posts: 42
Thanks: 3
Registered: ‎25-12-2016

Mobile Direct Debit Payment Not Taken

Just wondering what's happening really, usually payment is taken on the day my bill info text says, which was 1st of February, but it's still not been taken, any idea what has happened?

 

I realise payments aren't taken at weekends but it's Tuesday now, and it's never been this late before, is something wrong somewhere? 

 

Thanks.

13 REPLIES 13
Plusnet Help Team
Plusnet Help Team
Posts: 1,063
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Registered: ‎26-03-2018

Re: Mobile Direct Debit Payment Not Taken

Hi @TheWeeBear,

 

I'm sorry to hear that this month's payment looks to not have been taken. I've had a look into this now. My response contains account specific information so I've added this as a ticket on the account which you can view here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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TheWeeBear
Grafter
Posts: 42
Thanks: 3
Registered: ‎25-12-2016

Re: Mobile Direct Debit Payment Not Taken

Thanks for your prompt attention EmilyD, it's regarding my mobile account though, not the broadband which is fine.

 

Kind Regards, David. 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Mobile Direct Debit Payment Not Taken

Sorry for any confusion! 

 

Just so I can pass account security with you could you drop me a private message confirming the account holder name and address for the mobile account please?

 

Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TheWeeBear
Grafter
Posts: 42
Thanks: 3
Registered: ‎25-12-2016

Re: Mobile Direct Debit Payment Not Taken

I PM'd you thanks Adam. 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Mobile Direct Debit Payment Not Taken

Cheers, I've just replied back to you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TheWeeBear
Grafter
Posts: 42
Thanks: 3
Registered: ‎25-12-2016

Re: Mobile Direct Debit Payment Not Taken

Details given Adam.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Mobile Direct Debit Payment Not Taken

Cheers, I've just replied back again. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Runmum78
Newbie
Posts: 4
Registered: ‎20-12-2018

Re: Mobile Direct Debit Payment Not Taken

I joined in December my first payment was due 1st February and this post made me check and mines not been taken either! No wonder my phone won’t make or receive calls today
Plusnet Help Team
Plusnet Help Team
Posts: 14,183
Thanks: 313
Fixes: 89
Registered: ‎27-04-2007

Re: Mobile Direct Debit Payment Not Taken

Hi there Runmum78,

 

Can you send me a private message with your mobile number so I can check on this for you too?

 

Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TheWeeBear
Grafter
Posts: 42
Thanks: 3
Registered: ‎25-12-2016

Re: Mobile Direct Debit Payment Not Taken

Still nothing happening Adam, bank says Plusnet haven't requested February's payment at all so far.

 

Can I pay what I owe by card?

 

I asked for my PAC code yesterday as I'm transferring to 3, but still want to pay Plusnet what I owe. 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎06-08-2018

Re: Mobile Direct Debit Payment Not Taken

Hello @TheWeeBear

 

After your mobile number has been transferred across to your new supplier. On your next refresh date, an invoice will be produced to calculate the final outstanding balance.

 

This will be taken out via direct debit. Alternatively, after this invoice has been produced, you can arrange the final payment by speaking with our Mobile Support team.

 

Many thanks.

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 Wakas Hussain
 Plusnet Help Team
TheWeeBear
Grafter
Posts: 42
Thanks: 3
Registered: ‎25-12-2016

Re: Mobile Direct Debit Payment Not Taken

Thanks Dumbledore, good to know, I hope Plusnet remember to request it this time. 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Mobile Direct Debit Payment Not Taken

No problem. We're aware of a delay with collecting payments for a very small number of mobile customers and we're working to sort this out as soon as we can.

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 Anoush Mortazavi
 Plusnet Help Team