Mobile Direct Debit Payment Not Taken
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Mobile Direct Debit Payment Not Taken
05-02-2019 8:36 AM - edited 05-02-2019 8:38 AM
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Just wondering what's happening really, usually payment is taken on the day my bill info text says, which was 1st of February, but it's still not been taken, any idea what has happened?
I realise payments aren't taken at weekends but it's Tuesday now, and it's never been this late before, is something wrong somewhere?
Thanks.
Re: Mobile Direct Debit Payment Not Taken
05-02-2019 12:47 PM
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Hi @TheWeeBear,
I'm sorry to hear that this month's payment looks to not have been taken. I've had a look into this now. My response contains account specific information so I've added this as a ticket on the account which you can view here.
Re: Mobile Direct Debit Payment Not Taken
05-02-2019 12:57 PM
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Thanks for your prompt attention EmilyD, it's regarding my mobile account though, not the broadband which is fine.
Kind Regards, David.
Re: Mobile Direct Debit Payment Not Taken
05-02-2019 2:58 PM
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Re: Mobile Direct Debit Payment Not Taken
06-02-2019 12:26 PM
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I PM'd you thanks Adam.
Re: Mobile Direct Debit Payment Not Taken
06-02-2019 2:17 PM
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Re: Mobile Direct Debit Payment Not Taken
06-02-2019 4:37 PM
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Details given Adam.
Re: Mobile Direct Debit Payment Not Taken
06-02-2019 4:48 PM
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Re: Mobile Direct Debit Payment Not Taken
07-02-2019 4:44 PM
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Re: Mobile Direct Debit Payment Not Taken
07-02-2019 4:57 PM
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Re: Mobile Direct Debit Payment Not Taken
08-02-2019 11:39 AM
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Still nothing happening Adam, bank says Plusnet haven't requested February's payment at all so far.
Can I pay what I owe by card?
I asked for my PAC code yesterday as I'm transferring to 3, but still want to pay Plusnet what I owe.
Re: Mobile Direct Debit Payment Not Taken
08-02-2019 12:22 PM
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Hello @TheWeeBear
After your mobile number has been transferred across to your new supplier. On your next refresh date, an invoice will be produced to calculate the final outstanding balance.
This will be taken out via direct debit. Alternatively, after this invoice has been produced, you can arrange the final payment by speaking with our Mobile Support team.
Many thanks.
Re: Mobile Direct Debit Payment Not Taken
08-02-2019 6:02 PM
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Thanks Dumbledore, good to know, I hope Plusnet remember to request it this time.
Re: Mobile Direct Debit Payment Not Taken
08-02-2019 6:24 PM
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