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Mobile Data Usage

adrian001
Hooked
Posts: 5
Registered: 21-12-2016

Mobile Data Usage

I am unable to access my mobile usage/minutes data. I used to be able to access this information straight away, suddenly it has been removed
10 REPLIES
quelquod
Rising Star
Posts: 514
Thanks: 49
Registered: 31-07-2007

Re: Mobile Data Usage

Works OK for me.

Democracy - 3 wolves and a lamb voting about what to have for lunch!
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Mobile Data Usage

Hi adrian001!

Thanks for getting in touch with us!

I'm sorry to hear about this! Can you not view your usage via 'My Account' or do you normally recieve a text notification advising you of this?

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
adrian001
Hooked
Posts: 5
Registered: 21-12-2016

Re: Mobile Data Usage

I usually get this from my account. All I get now is the information shown in the screenshot.
Colin_Maybe
Pro
Posts: 397
Thanks: 79
Fixes: 8
Registered: 17-12-2016

Re: Mobile Data Usage

Try scrolling up...

adrian001
Hooked
Posts: 5
Registered: 21-12-2016

Re: Mobile Data Usage

No joy
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Mobile Data Usage

Hi adrian001

If possible, can you please try this on a laptop or computer and use the desktop version?

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
adrian001
Hooked
Posts: 5
Registered: 21-12-2016

Re: Mobile Data Usage

It doesn't work! I would prefer to access this information on my mobile.
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Mobile Data Usage

I completely understand adrian001, I'm just trying to troubleshoot the issue and find out if this is particular to the type of device being used and one of the ways to test this is to try the desktop version. 

If you could possibility try this and try it in a different web browser, it would be a great help! 

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
adrian001
Hooked
Posts: 5
Registered: 21-12-2016

Re: Mobile Data Usage

It works on the desktop version but displays horizontal as opposed to vertical on my mobile.
Colin_Maybe
Pro
Posts: 397
Thanks: 79
Fixes: 8
Registered: 17-12-2016

Re: Mobile Data Usage

Turn your monitor on it's edge, then they'll be both be vertical.

 

It works perfectly on my Android phone using Google Chrome (which is what you're using). Try clearing cache & cookies.