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Mobile Data Not Working In Europe

dsnelson
Newbie
Posts: 2
Registered: ‎23-12-2016

Mobile Data Not Working In Europe

The mobile data for my sim is not working in Europe.  So far I have experienced this in Germany, France, and Spain.  In each country have tried the following:

  • Putting the phone into flight mode. Switching off and remove the sim card for 10 minutes. Re-inserting the sim card and turn the phone back on.  Turning off flight mode.  Waiting for 5 to 10 minutes to see if the connection is working.
  • Manually connecting to a network (Orange, Movistar, YOIGO, Vodafone ES).
  • Resetting network settings via General > Reset > Reset Network Settings.
  • Trying the sim in another mobile device.

Calling and texting is fine, but each time no success with getting any data.

Does anyone have any other suggestions for a fix, or is it just time to switch mobile providers?  Thanks for any help!

2 REPLIES 2
KeithLa
Newbie
Posts: 6
Thanks: 1
Registered: ‎09-04-2022

Re: Mobile Data Not Working In Europe

I also had a similar problem in France, all I could get was 3g, others have been having the same problems and it does not appear PlusNet have fixed this, I have now left PlusNet as from my conversations with tech support I have no confidence that this will be resolved soon.

see also https://community.plus.net/t5/Mobile-Tech-Help/Unable-to-access-4G-services-whilst-roaming/td-p/1860...

and https://community.plus.net/t5/Mobile-Tech-Help/Roaming-in-Germany-Only-2G-No-4G-available/td-p/18526...

dsnelson
Newbie
Posts: 2
Registered: ‎23-12-2016

Re: Mobile Data Not Working In Europe

This is good to know, thank you.  Time to leave PlusNet I think.