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Mobile Account - log in

FIXED
davidj66
Rising Star
Posts: 628
Thanks: 38
Fixes: 1
Registered: ‎04-09-2008

Mobile Account - log in

Tried to log in just now with "user name" and password ,which have worked previously but clicking "log in" button is doing absolutely nothing! Is it just me ? Is there a problem with Firefox perhaps?

4 REPLIES
MichaelWilliams
Pro
Posts: 304
Thanks: 54
Fixes: 15
Registered: ‎13-07-2017

Re: Mobile Account - log in

Hmmm, that doesn't sound right at all davidj66! Are you able to attempt to log in using another browser?

 Michael Williams
 Plusnet Help Team
davidj66
Rising Star
Posts: 628
Thanks: 38
Fixes: 1
Registered: ‎04-09-2008

Re: Mobile Account - log in

Managed to log in BUT first time it chucked me out saying I'd been inactive too long then I got "an oops this page is not available" type message when I drilled down into the out of plan charges!

MichaelWilliams
Pro
Posts: 304
Thanks: 54
Fixes: 15
Registered: ‎13-07-2017

Re: Mobile Account - log in

Fix

It would appear the website's undergoing some maintenance today, which would explain this. Apologies for any inconvenience caused.

 Michael Williams
 Plusnet Help Team
cjags
Rising Star
Posts: 445
Thanks: 10
Fixes: 1
Registered: ‎31-08-2007

Re: Mobile Account - log in

Same problem for me. Firefox and Opera are no go but Chrome can login.